Service Level Agreement

As a business, we know that you depend on the Dataforce ASAP system to be available 100% of the time. This Service Level Agreement (SLA) outlines our guarantee to you as a Business account holder, and what you are entitled to in the unlikely event Dataforce ASAP becomes unavailable.

100% Uptime to the Web Interface and Mobile access

We guarantee that Dataforce ASAP will be available 100% of the time in a given week, excluding scheduled maintenance. We also guarantee that you will be able to access Dataforce ASAP via mobile device (Runabout) where network connectivity is available 100% of the time in a given week.

If an outage occurs, we will issue a credit to your next bill for 5% of your weekly fee for every 30-minute period of downtime, up to 100% of your fee for the week.

Please keep in mind

This SLA does not apply to downtime resulting from Customer's equipment or third party equipment, or both (not within the primary control of Dataforce). This SLA applies to the primary hosting service, and excludes any services or tools not explicitly mentioned, including but not limited to deployment and integrations with 3rd-party services. This SLA does not apply to any performance issues caused by factors described in the Force Majeure section of our Terms of Use.

Receiving the credit

Customers must request the credit from Dataforce within 30 days of the outage. Failure to contact Dataforce within 30 days will result in a forfeiture of the Customer's right to receive the credit. No cash refunds will be provided.