How to create a New tag group

Add a New Tag Group

  1. Navigate to Admin Click Gear Icon > Tags > Tag Groups.
  2. Enter a unique name for this tag group into the Group Name field.
  3. Optionally, if tags in this group can stop RCTI invoices, click the checkbox Ineligible for Invoice
  4. Optionally, if tags in this group should appear in the waiting list screens, click the checkbox Used in Waiting List.
  5. Optionally, if tags in this group should appear in the Desktop Audit Center screen, click the checkbox Is an Audit Tag.
  6. To restrict this group to an agent, make a selection from the agent dropdown.
  7. Click the Add Tag Group button on the bottom right.

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