Issues within ASAP are a basic ticketing feature that allow for the creation and maintenance of tickets (issues).
Issues are created through an appointment-level correspondence, typically a complaint.
Once created, issues can have notes attached and send notification emails when escalated.
To view a job’s issues, select the Issues tab (blue) on any job.
Adding an issue
- Open a job’s appointment
- Select the correspondence tab
- Add a correspondence, ticking the create issue option
Updating an issue
- Open a job
Select the issues tab
- Select an issue
- Select one of the following actions