Open and modify an Agent.

Selecting an Agent

Open the Agent Management screen by clicking Admin → Agents on the navigation bar

Enter any necessary filter and click Search.

  • Search by Agent Name.
  • Find Agents in an Agent Group.
  • Include agents that are inactive.

There are two ways to select an agent from the list. They are:

  • Click on the row of the agent and then click Edit Agent or
  • Double click on the row of the agent