Open and modify an Agent.
Selecting an Agent
Open the Agent Management screen by clicking Admin → Agents on the navigation bar
- Enter any necessary filter and click Search.
* Search by Agent Name. * Find Agents in an Agent Group. * Include agents that are inactive.
There are two ways to select an agent from the list. They are:
- Click on the row of the agent and then click Edit Agent or
- Double click on the row of the agent
Modifying an Agent
- Select an agent