Open and modify an Agent.

Selecting an Agent

  1. Open the Agent Management screen by clicking Admin → Agents on the navigation bar


  1. Enter any necessary filter and click Search.


* Search by Agent Name.
* Find Agents in an Agent Group.
* Include agents that are inactive.
  1. There are two ways to select an agent from the list. They are:

    • Click on the row of the agent and then click Edit Agent or
    • Double click on the row of the agent

Modifying an Agent

  1. Select an agent