Open and modify an Agent.
Selecting an Agent
Open the Agent Management screen by clicking Admin → Agents on the navigation bar
Enter any necessary filter and click Search.
- Search by Agent Name.
- Find Agents in an Agent Group.
- Include agents that are inactive.
There are two ways to select an agent from the list. They are:
- Click on the row of the agent and then click Edit Agent or
- Double click on the row of the agent